All puzzle orders please note:
Whilst Karen keeps some supplies of puzzles on hand, most are made upon placement of order, which means to please allow 10 to 14 days for your puzzle to be made in country vic before it is sent out to you through the post or locally delivered.
Free Local Doorstep Delivery:
Karen offers free local delivery to locals within a 30kms radius of her studio in Mailors Flat, Vicotria 3275. This is a doorstep delivery, and you will be contacted to arrange a suitable time for this to happen. Please use code word LOCALDELIVERY in your shopping cart when checking out. Again this is for purchases made only for Koroit, Port Fairy, Warrnambool and surrounding areas within a 30 kms radius of postcode 3275. If you live further afield and use the free local delivery codeword, you will be contacted to arrange payment of postage to your home.
When do we post?
Items are posted twice a week from country Victoria
Who do we ship through?
All items, except large originals are sent with Australia Post.
Large originals are sent with TNT
How much is postage?
There are a few different posting categories.
Spend $5 to $15 = $5 postage (within Australia)
Spend $16 to $33 = $12 postage (within Australia)
Spend $34 to $55 = $16 postage(within Australia)
Spend $56 to $149= $20 postage (within Australia)
Spend $150 to $179= $25 postage(within Australia)
Spend $180 = Free Postage (within Australia)
Do we ship overseas?
No unfortunately not at the moment but we are working on it
How are items shipped?
All items are packaged with care and delivered to the post office in excellent condition.
All prints are packaged flat
Items are sent standard post.
Do you accept Returns?
No returns for change of mind or damaged items in transit.
If an item arrives damaged through Australia Post please follow up with Australia post for compensation, or if an original is received damaged please contact TNT
Can I pickup items locally?
Yes you can. Items can be collected from Karen's studio in Mailors Flat, Vicotria,
via appointment time only. ( Doorstep collection only available atm due to COVID restrictions)
Please contact Karen to arrange a suitable time.
Can I visit Karen's home studio?
Yes absolutely. Karen is happy to show people her work available and studio space at an arranged time. Please send Karen a message to arrange a suitable viewing time. (Please note due to COVID restrictions Karen studio is closed to visitors until Stage 3 restrictions are lifted)
My item arrived and it looks a slightly different colour.
Please note as all computer monitors are slightly different, the colour tones you are seeing cannot be guaranteed as exactly a true representation of the final product.
Commissions?
Unfortunately Karen does not take commission work.
Wholesale?
Yes we wholesale! Please contact Karen if you would like to become a stockist.
Copyright?
All artwork is subject to copyright and remains the intellectual and creative property of Karen McKenzie. All images and artwork on this website and any form of digital platform, along with physical artworks are subject to copyright and must not be distributed, printed or copied for personal or corporate use without the written permission of the owner Karen McKenzie
Whilst Karen keeps some supplies of puzzles on hand, most are made upon placement of order, which means to please allow 10 to 14 days for your puzzle to be made in country vic before it is sent out to you through the post or locally delivered.
Free Local Doorstep Delivery:
Karen offers free local delivery to locals within a 30kms radius of her studio in Mailors Flat, Vicotria 3275. This is a doorstep delivery, and you will be contacted to arrange a suitable time for this to happen. Please use code word LOCALDELIVERY in your shopping cart when checking out. Again this is for purchases made only for Koroit, Port Fairy, Warrnambool and surrounding areas within a 30 kms radius of postcode 3275. If you live further afield and use the free local delivery codeword, you will be contacted to arrange payment of postage to your home.
When do we post?
Items are posted twice a week from country Victoria
Who do we ship through?
All items, except large originals are sent with Australia Post.
Large originals are sent with TNT
How much is postage?
There are a few different posting categories.
Spend $5 to $15 = $5 postage (within Australia)
Spend $16 to $33 = $12 postage (within Australia)
Spend $34 to $55 = $16 postage(within Australia)
Spend $56 to $149= $20 postage (within Australia)
Spend $150 to $179= $25 postage(within Australia)
Spend $180 = Free Postage (within Australia)
Do we ship overseas?
No unfortunately not at the moment but we are working on it
How are items shipped?
All items are packaged with care and delivered to the post office in excellent condition.
All prints are packaged flat
Items are sent standard post.
Do you accept Returns?
No returns for change of mind or damaged items in transit.
If an item arrives damaged through Australia Post please follow up with Australia post for compensation, or if an original is received damaged please contact TNT
Can I pickup items locally?
Yes you can. Items can be collected from Karen's studio in Mailors Flat, Vicotria,
via appointment time only. ( Doorstep collection only available atm due to COVID restrictions)
Please contact Karen to arrange a suitable time.
Can I visit Karen's home studio?
Yes absolutely. Karen is happy to show people her work available and studio space at an arranged time. Please send Karen a message to arrange a suitable viewing time. (Please note due to COVID restrictions Karen studio is closed to visitors until Stage 3 restrictions are lifted)
My item arrived and it looks a slightly different colour.
Please note as all computer monitors are slightly different, the colour tones you are seeing cannot be guaranteed as exactly a true representation of the final product.
Commissions?
Unfortunately Karen does not take commission work.
Wholesale?
Yes we wholesale! Please contact Karen if you would like to become a stockist.
Copyright?
All artwork is subject to copyright and remains the intellectual and creative property of Karen McKenzie. All images and artwork on this website and any form of digital platform, along with physical artworks are subject to copyright and must not be distributed, printed or copied for personal or corporate use without the written permission of the owner Karen McKenzie
